Text-to-speech (TTS) and human voice-over are integral to many
educational institutions and all interactive voice response (IVR) (http://www.plumvoice.com/products/ivr-systems) systems.
TTS and voice-over enable educational institutions to design courses and disseminate them on a large scale. They enable organizations to design call flows for IVR systems and deliver messages to a virtually unlimited number of callers 24 hours a day, every day.
But which is better? It depends on the situation and your needs.
TTS:
TTS is faster�It enables script designers to write and edit their course lessons or call flows and have them up and running almost immediately. Voice-over usually requires more time to hire a voice-over expert and record all the necessary script.
TTS is more adaptable�Because script designers can create and edit scripts at a faster pace, they can keep up with the changes that inevitably occur.
A company may want to change its product offerings or services to react to market demands and immediately incorporate those changes into their IVR script. An educator may need to change a course in light of a new study or technology change (think groundbreaking study that changes the way educators think about a subject or a software update that requires new scripts for a training class).
No need for voice-over talent...Not everyone can do voice-over because it requires a good voice with an easy-to-understand accent (the least amount of accent possible).
Because of that, most organizations need to hire a professional, which takes time and money, especially factoring in changes (you have to track down the original voice talent to keep the voice in a script uniform, and you have to re-record whole sections even if you�re only changing a few words).
Voice-over:
Voice quality�Years ago, TTS messages were very robotic and monotone, and although the technology has improved dramatically in the last few years to become more natural (and will continue to do so), it still at this point has a less human feel to it.
For messaging that requires high inflection and emotions like excitement or empathy (think an educational program for small children who might become bored with a monotone voice or an IVR (http://www.plumvoice.com/) for a mental health facility), human voice is more natural.
TTS and voice-over enable educational institutions to design courses and disseminate them on a large scale. They enable organizations to design call flows for IVR systems and deliver messages to a virtually unlimited number of callers 24 hours a day, every day.
But which is better? It depends on the situation and your needs.
TTS:
TTS is faster�It enables script designers to write and edit their course lessons or call flows and have them up and running almost immediately. Voice-over usually requires more time to hire a voice-over expert and record all the necessary script.
TTS is more adaptable�Because script designers can create and edit scripts at a faster pace, they can keep up with the changes that inevitably occur.
A company may want to change its product offerings or services to react to market demands and immediately incorporate those changes into their IVR script. An educator may need to change a course in light of a new study or technology change (think groundbreaking study that changes the way educators think about a subject or a software update that requires new scripts for a training class).
No need for voice-over talent...Not everyone can do voice-over because it requires a good voice with an easy-to-understand accent (the least amount of accent possible).
Because of that, most organizations need to hire a professional, which takes time and money, especially factoring in changes (you have to track down the original voice talent to keep the voice in a script uniform, and you have to re-record whole sections even if you�re only changing a few words).
Voice-over:
Voice quality�Years ago, TTS messages were very robotic and monotone, and although the technology has improved dramatically in the last few years to become more natural (and will continue to do so), it still at this point has a less human feel to it.
For messaging that requires high inflection and emotions like excitement or empathy (think an educational program for small children who might become bored with a monotone voice or an IVR (http://www.plumvoice.com/) for a mental health facility), human voice is more natural.
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